Effective Date: July 10, 2026
1. Introduction
DE Experts Real Estate LLC (“DE Experts”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit www.de-experts.com, contact us, use WhatsApp Business, complete online forms, or engage with our services.
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2. Information We Collect
We may collect:
- Full Name
- Email Address
- Mobile Number
- WhatsApp Number
- Nationality
- Preferred Language
- Budget
- Property Preferences
- Preferred Locations
- Investment Objectives
- Passport or Emirates ID (where legally required)
- Device Information
- Browser Information
- IP Address
- Cookies
- Website Usage Data
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3. How We Use Your Information
We use your information to:
- Respond to enquiries
- Recommend suitable properties
- Schedule viewings
- Process reservations
- Coordinate with developers
- Verify identity (KYC where required)
- Send project launches
- Provide investment opportunities
- Improve customer service
- Send newsletters and promotional material
- Comply with UAE laws
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4. WhatsApp Communications
If you provide your WhatsApp number, you consent to receiving:
- Property updates
- Project launches
- Appointment reminders
- Transaction updates
- Customer support
- Marketing communications
You can opt out of promotional messages at any time by replying STOP or contacting us.
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5. Sharing Your Information
We may share your information with:
- Property Developers
- Mortgage Providers
- Government Authorities (where required)
- Payment Providers
- CRM Providers
- Technology Service Providers
- Marketing Platforms
- Legal Advisors
- Auditors
We do not sell your personal information
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6. Data Security
We use commercially reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
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7. Your Rights
Where applicable, you may request to:
- Access your information
- Correct inaccurate information
- Delete information (subject to legal obligations)
- Withdraw marketing consent
- Update your contact details
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8. Cookies
Our website uses cookies to improve user experience and analyze website performance.
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9. Retention
We retain personal information only as long as necessary for our business, legal, tax, regulatory, and contractual obligations
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10. Contact
DE Experts Real Estate LLC
Website:
https://www.de-experts.com
Email:
inquiry@de-experts.com
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COOKIE POLICY
What Are Cookies?
Cookies are small text files stored on your device that help improve your browsing experience.
We Use Cookies For
- Website functionality
- Analytics
- Performance
- Security
- Remembering preferences
- Marketing effectiveness
Third-Party Cookies
We may use services such as:
- Google Analytics
- Google Ads
- Meta Pixel
- LinkedIn Insight Tag
- Microsoft Clarity (if implemented)
These providers have their own privacy policies.
Managing Cookies
You can disable cookies in your browser settings. Some website features may not function correctly if cookies are disabled.
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REFUND & CANCELLATION POLICY
Brokerage Services
Brokerage fees become payable according to the signed brokerage agreement or applicable law.
Refunds are subject to the terms of the signed agreement and applicable law.
Property Reservations
Reservation deposits paid directly to developers are governed by the developer’s policies.
DE Experts is not responsible for refunds of developer reservation amounts.
Marketing or Consultancy Services
Where consultancy or marketing services are purchased separately, refunds are handled in accordance with the applicable service agreement.
Cancellation
Clients should notify us in writing if they wish to cancel a service. Cancellation does not automatically entitle a client to a refund.
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WEBSITE DISCLAIMER
Information on this website is provided for general informational purposes only.
Although we strive for accuracy, DE Experts does not guarantee that information regarding:
- Prices
- Payment Plans
- Availability
- Completion Dates
- Incentives
- Rental Returns
- Investment Performance
is always current.
Developers may modify project details without notice.
Nothing on this website constitutes legal, tax, financial, or investment advice.
Users should conduct their own due diligence before making any investment decision
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AML & KYC POLICY
DE Experts Real Estate LLC is committed to complying with applicable Anti-Money Laundering (AML) and Know Your Customer (KYC) laws and regulations in the United Arab Emirates.
Where required, we may request documents including:
- Emirates ID
- Passport
- Visa
- Proof of Address
- Source of Funds
- Corporate Documents
- Beneficial Ownership Information
We may refuse to proceed with a transaction where legal verification requirements are not met or where suspicious activity is identified.
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WHATSAPP CONSENT NOTICE
By submitting your phone number or contacting DE Experts through WhatsApp, you agree to receive messages regarding:
- Property Recommendations
- Developer Launches
- Project Updates
- Appointment Confirmations
- Transaction Updates
- Customer Support
- Promotional Campaigns
You may stop receiving marketing messages at any time by replying:
STOP
Operational and transaction-related messages may still be sent where necessary.
Our use of WhatsApp complies with the WhatsApp Business Terms of Service and Messaging Policy.
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DATA DELETION REQUEST POLICY
If you wish to request deletion of your personal information held by DE Experts, please send an email to:
inquiry@de-experts.com (or another email address you designate)
Include:
- Full Name
- Registered Mobile Number
- Email Address
- Reason for Request
We will review your request and respond within a reasonable timeframe. Certain information may need to be retained to comply with legal, regulatory, tax, accounting, anti-money laundering, fraud prevention, or contractual obligations.
